Frequently Asked Questions
HOW CAN WE HELP?
Do not hesitate to Contact your personal agent or livechat if you have any questions about our service. We're here to help
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can pay for your order with Visa, Master Card, Apple Pay and PayPal payment systems. To pay for the purchase, you will be redirected to the payment service provider - we have several available options, where you need to enter the necessary data. When paying with a bank card, payment security is guaranteed by the processing center. All our payment systems havev confirmed certificate of compliance with the requirements of the PCI DSS standard in terms of storing, processing and transferring cardholder data. The PCI DSS bank card security standard is supported by international payment systems, including MasterCard and Visa, Inc. Your confidential data required for payment (card details, registration data, etc.) are not sent to the online store - their processing is carried out on the side of the processing center and is completely protected.
HOW CAN I GET MY MONEY BACK?
If we did not manage to complete your order in the specified time terms, you have the right to request a refund, or we may refund the money in our own discretion. You have the right to cancel your order and ask for a full refund at any time before the start of the service. You have the right to cancel your order after the start of the service and ask for a partial refund. In this case, the amount of the refund will be proportional to the volume of the unfinished services. (For example: if your order 10 mythic dungeons and decide to cancel the service after 7 dungeons are fully completed, you will receive a partial refund for 3 dungeons left. The amount of the refund will be 30% of the initial payment). In case you believe you should get a refund, please, contact us through the online chat at the bottom right corner of the website (available 24/7) or by email: support@Lcarry.com. We will review your refund application in 24 hours and will contact you by email. In case we don't have any clarifying questions to you, the refund will be made in 24 hours since you contacted us first and you will get an email confirming the successful refund. In other case, we will contact you back to ask some questions or provide more information on our side. All refunds will be sent back to the payment method of your original payment. Generally, it will take five to 30 business days.
WHY SO EXPENSIVE?
Our prices are the most relevant and reasonable to the state of market. The price calculation for a product or service is based on the complexity of the order, number of people involved and time spent on order execution. We are high-quality and reliability oriented team, that's why we choose only best commercial player/gamer teams to ensure that every customer is highly satisfied with our service.
HOW CAN I TRUST MY ACCOUNT AND MY MONEY TO YOU?
We are a registered company which provides services in popular online games making our customers happy for many years and successfully accomplished more than 100000 orders. We are customer oriented team and adopted all the necessary policies (such as Privacy Policy and Refund Policy) as well as Terms & Conditions to protect our customers from any possible unwanted consequences. We will never ask answers to secret questions or other personal info, so You will never lose Your account. We use the most secure connection methods and all known server protection resources and from our part, we're always taking all the necessary security precautions for our customer's security. You can find feedback from our happy clients on most popular gaming forums such as OWNEDCORE, ELITEPVPERS and EPICNPC as well as read our reviews on TRUSTPILOT.
